Please be aware that our couriers are currently experiencing critical delays of between 3-7 working days.



Returns & Exchanges

MOTOMOX RETURNS/ REFUNDS POLICY

If you are not 100% satisfied with your purchase, or the item you have purchased does not fit, you can return it within 14 days of receiving the item, for either an exchange, store credit or full refund of the price paid less any shipping costs.

NOTE:

  • All returns or exchanges are at the discretion of Motomox

  • Not Returnable: 
    • Underwear/ Socks/ Base Layers - which we cannot accept back due to hygiene reasons.
    • Any goods purchased on special or clearance sale are not returnable.
  • Any goods that are imported specifically for your order will not be returnable

ANY ITEMS BEING RETURNED MUST BE RETURNED IN THE FOLLOWING CONDITION:

  • Items must be returned in a unused and new condition with original packaging, with all tags and labels still attached.
    • Make sure that the product is in the same condition as you received it in
    • The product is returned with original packaging, labels, tags and all accessories intact
  • Product packaging must be wrapped / protected before shipping to avoid damage.
    • Do not attach / stick anything to item packaging
  • Items have not been "used or worn” - i.e. for a ride” or fitted to a motorbike
  • Items are returned freight paid
  • Order invoice is included with your items

RETURNS/ REFUND AFTER 14 DAYS

  • Products returned after 14 days will be subject to a re-stocking fee of 15%.

EXCHANGE PROCEDURE

  • Return the item to Motomox, using your preferred shipping method.
  • If your original order qualified for freight free delivery, any additional exchanges on the same order will incur a freight charge.

REFUND POLICY

  • Refunds will be processed within 5 days of receipt of the returned item by a direct credit into your bank account.

If you have any concerns about your returned items meeting these conditions, please contact us before sending:

Ph 0800 668 666 or  /  E moxsales@motomox.co.nz